Return & Exchange Policy

Effective Date: 1 July 2025

At Rovatti Brand, we are committed to providing exceptional quality and luxury service. If you are not completely satisfied with your purchase, our team is here to assist you with a seamless return or exchange process.

1. Returns & Exchanges Overview

We accept return and exchange requests within 7 calendar days of order delivery.

Eligibility Requirements

To qualify for a return or exchange, your item must meet the following conditions:

• Condition: Unused, unworn, and unaltered in its original luxury packaging.

• Resellable Status: The item must be in pristine, resellable condition with all original tags, boxes, and seals intact.

• Proof of Purchase: Must include an order confirmation email, receipt, or order number.

2. Non-Returnable & Non-Refundable Items

To maintain quality standards, the following items cannot be returned or exchanged:

• Customized & Personalized Products: Items featuring custom engraving, bespoke names, corporate logos, or tailored packaging (unless defective upon delivery).

• Final Sale & Clearance Items: Items marked as final sale or promotional clearance (unless defective).

• Gift Cards: Digital or physical gift certificates.

3. How to Initiate a Return or Exchange

1. Submit Request: Contact our support team within 7 days of receiving your package via email at info@rovattibrand.com or WhatsApp at +971 54 703 6207.

2. Include Details: Provide your Order Number, specific item(s) you wish to return/exchange, and the reason for the request (attach photos if applicable).

3. Approval & Instructions: Our customer care team will review your request within 24–48 hours and provide detailed return instructions or arrange a courier pickup where applicable.

Note: Unsolicited returns or items sent back without prior authorization will not be accepted or processed.

4. Refunds & Processing

• Inspection: Once your return is received at our Dubai warehouse, our quality control team will inspect the item within 2 business days.

• Approval Notice: We will notify you via email regarding the approval or rejection of your refund.

• Payment Processing: Approved refunds will be credited back to your original payment method within 7–10 business days (bank processing times may vary).

• Shipping Fees: Original shipping charges are non-refundable unless the return is due to a defective, damaged, or incorrect item sent by Rovatti.

5. Damaged, Defective, or Incorrect Items

We take great care in packaging our products securely. If your order arrives damaged, defective, or incorrect:

• Please inspect your package upon arrival and contact us within 48 hours of delivery.

• Send clear photographs/videos of the damage and outer packaging to info@rovattibrand.com.

• We will arrange a complimentary replacement or issue a full refund (including shipping fees) at no additional cost to you.

6. GCC & International Returns

• Customer Responsibility: Return shipping costs for orders shipped outside the UAE are the responsibility of the customer, unless the item was damaged or incorrect upon arrival.

• Customs & Import Duties: Local customs duties, taxes, and import tariffs paid on international shipments are non-refundable.

7. Contact Us

For any questions or assistance regarding your order or this policy, please reach out to us:

• Email: info@rovattibrand.com

• Phone / WhatsApp: +971 54 703 6207

• Warehouse Location: Warehouse #3, Omar Younes Warehouse, Nad Al Hamar, Dubai, United Arab Emirates

• Support Hours: Monday – Friday: 10:00 AM – 4:30 PM | Saturday: 10:00 AM – 2:00 PM (GST)